Muhammad Hafidz Oetama

Muhammad Hafidz Oetama possesses substantial experience in enterprise business operations, primarily at Telkomsel since October 2016, where responsibilities include supervising a team, managing national accounts, and acting as a project manager to ensure customer-centric IT solutions align with business needs, particularly in mobility solutions. Prior to this, Muhammad worked at PT. Astra Graphia Information Technology (AGIT) as a Solution Architect in business development, focusing on designing solutions, collaborating with technical teams, and maintaining industry standards in CRM and business process management. Muhammad also has experience in multichannel CRM product and business development at PT Infomedia Nusantara, alongside earlier internships at PT Bukit Asam and Telekomunikasi Indonesia, which provided foundational insights into supply chain processes and customer service challenges.