German Jimenez

German Jimenez is an experienced IT service management professional with a career spanning over two decades. Since November 2012, German Jimenez has served as the Gerente de mesa de servicios IT at Triara Data Center, focusing on IT service desk administration. Prior to this role, from December 2000 to December 2012, German Jimenez held the position of service desk manager at Hewlett Packard Enterprise Services, overseeing national service desk operations and managing a team of 70 agents across five accounts, while also ensuring adherence to service level agreements (SLAs). Additionally, German Jimenez worked as a delivery manager for Pepsico, managing service delivery for multiple regions including Mexico, the Caribbean, and Central America. German Jimenez holds a Master's degree in Information Technology Management from Universidad Tecmilenio (2017-2019) and an Engineering degree in Computer Science from Universidad Nacional Autónoma de México (1993-2000).