Thomas Grinnell

Operations Team Lead at Telogical Systems

Thomas Grinnell has a diverse work experience spanning multiple roles and companies. Thomas started their career at Verizon in 2009, where they held various positions including Customer Service/Senior Customer Service Rep./Customer Pro, Support Coach/Trainer, and Business Operations Coordinator. In these roles, they provided excellent customer service, trained new employees, and managed call representatives. From 2017 to 2019, they worked as an Operations Team Lead at R-Path Automation, and then switched to a similar role at Telogical Systems from 2019 to the present. At Telogical Systems, they also took on the role of Senior Competitive Analyst, conducting research, collaborating with departments, and analyzing competitor trends.

Thomas Grinnell's education history is as follows:

From 2003 to 2005, Thomas attended the College of Charleston, where they pursued a field of study in Education. Following this, from 2005 to 2007, they enrolled at Trident Technical College, focusing their studies on Psychology. It is unclear from the information provided whether Thomas Grinnell obtained any degrees during these educational periods.

In addition to their formal education, Thomas has obtained multiple certifications. In December 2021, they completed courses such as "Communicating with Confidence," "Communicating with Empathy," "Digital Body Language," and "Effective Listening" from LinkedIn. In January 2022, they acquired certifications in "Being Positive at Work," "Being an Effective Team Member," "Developing Your Emotional Intelligence," and "Having Difficult Conversations." Thomas also gained proficiency in "Learning Python" and "Programming Foundations: Fundamentals."

Further in February 2022, they attained certifications in various subjects, including "Conflict Resolution For Beginners," "Conflict Resolution Foundations," "How to Beat Burnout, Exhaustion, and Stress," "Nano Tips for Using Excel with Miss Excel," "Python Code Challenges," "Time Management: Working from Home," and "Working with Difficult People."

Most recently, in January 2023, Thomas completed certifications in "Microsoft Power Automate Essential Training" and "Planning Your No-Code Website" through LinkedIn's training platform. Thomas also accomplished the certification for "Learning Regular Expressions (2019)."

Links


Org chart

Timeline

  • Operations Team Lead

    September, 2020 - present

  • Senior Competitive Analyst

    April, 2019