Emily Dyson is an experienced business analyst with a strong background in digital transformation and customer service. At Telstra, Emily has contributed as a Business Analyst focused on enhancing ordering, pricing, and contracting processes through digitisation, as well as serving as the Chapter Lead and Senior Business Analyst since July 2021. Emily was part of the core team for Telstra's first digitised product for B2B Digitisation in Telstra Enterprise, showcasing expertise in utilizing platforms such as Salesforce and CloudSense. Prior experience includes roles at YMCA Australia in customer service and as an Administrative Support at Financial Life Balance, along with participation in a Graduate Program at Telstra. Emily holds a Bachelor of Business in Human Resource Management and Management from Monash University.
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