Inchun Na

Inchun Na has extensive experience at Telstra, serving in various roles from June 2008 to December 2012, including Event Management Specialist and Senior Analyst in Consumer Customer Experience, where responsibilities involved providing insights to drive customer satisfaction strategies. Inchun also contributed to the First Contact Program as a Business Unit Representative, working on a major call delivery initiative impacting millions of calls annually. As a Senior Project Specialist in NPS System Management, Inchun managed the Episode NPS program, focusing on customer experience metrics across multiple business units. Prior experience includes a role as Business Analyst for Contact Centres Business Operations, dealing with complex contact centre challenges through data analysis. Educational background includes a Bachelor of Engineering in Telecommunications Engineering from the University of Technology, Sydney, following studies at Manly High School.