Jeremy Williams is a Senior UX Design Lead specializing in Products, Tech, and IoT at Telstra, where they focus on enhancing digital self-serve experiences. With a rich background that includes roles as Experience Manager and Senior UX Designer at Telstra, Jeremy has successfully led numerous projects designed to reduce customer contact center call volumes and improve user engagement metrics. They previously operated their own business as a Multimedia Designer & Developer and held key positions at various agencies, including Senior Art Director at Sputnik Agency and Senior Interactive Designer at Clemenger BBDO. Jeremy's educational foundation includes a Bachelor of Arts in Psychology and Philosophy, as well as a Master's in Multimedia Design from Swinburne University of Technology.
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