Bob Therrien

Bob Therrien is a retired site senior manager who was part of the senior leadership team at TELUS, where they focused on transitions, implementations, and workforce management. They have extensive experience in managing customer service operations, having held positions as Operations Manager at Convergys, Call Center Customer Service Manager at Xerox, and Director of Sales & Marketing at Wrangler Corp. Throughout their career, Bob was recognized multiple times for outstanding leadership and management performance. They were also involved in launching complex global projects and business improvements across customer service centers.