Colleen Louw

Colleen Louw is a seasoned professional in information services and program management, currently serving as Senior Manager at TELUS Digital since March 2020, where responsibilities include overseeing ServiceNow implementation and exploring generative AI technology. Prior experience at TELUS spanned from March 2014 to March 2021 as Senior Program Manager for ITSM Delivery, leading various ServiceNow projects. Colleen's background also includes significant roles at VERISIGN as Technical Program Manager for global infrastructure initiatives, as well as positions at Thawte World of Trust and Software Futures, where expertise in business analysis and project management was developed. Colleen holds a BCom from the University of South Africa and a Dip IT from the University of Cambridge.