Dennys Rivera is an Industrial Engineer with over 19 years of experience in BPO and leadership roles, specializing in Workforce Management and Quality Standard processes. They have held pivotal positions including Global Senior Workforce Manager at TELUS International since 2024 and previously served as Workforce Country Manager at TELUS International Central America from 2019 to 2021. Dennys has also contributed as a Quality Supervisor and Business Analyst at Sykes Enterprises, showcasing their expertise in resource optimization and KPI performance. With a degree in Industrial Engineering from Universidad 'Francisco Gavidia', they are dedicated to developing comprehensive plans for team growth and efficiency.
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