Florian COSTA is a Customer Experience Analyst at TELUS International since March 2022, focusing on enhancing the quality experience for French Stripe users through personalized feedback and coaching for agents. Prior experience includes roles as a Customer Support Agent at TELUS and PayPal, and as a Technical Advisor at Apple, where Florian resolved technical issues and fostered teamwork. Further background includes positions in customer service roles at Manche Iles Express and Musée Christian Dior, and mediation projects at Puy du Fou and the Balassi Institute. Florian holds a Master's degree in Heritage Mediation from Rennes 2 and a Bachelor's degree in History from Université de St Brieuc.
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