Willian Lacerda

Willian Lacerda is an experienced Customer Experience Analyst with a strong background in communication and problem resolution, currently working at Ripio since September 2021. Proficient in various tools such as Slack, Jira, and Zendesk, Willian facilitates communication between users and organizational departments while supporting social media and inclusion initiatives. Prior roles include positions at QuintoAndar, Editora Moderna, and UNIESP, where responsibilities ranged from B2B and B2C customer support to administrative oversight and training in digital platforms. Willian's educational credentials include degrees in Organizational Psychology and Communication, with a focus on social media strategies and public relations.