Stephen Holley

Stephen Holley is an experienced operations and training leader with a robust background in customer care and training program development. Currently, as Operations Team Leader at TELUS International, Stephen manages a team of customer care specialists, significantly improving team metrics through targeted coaching. Previous roles include Learning Services Manager and Learning Services Team Leader, where Stephen achieved a 42% reduction in attrition and managed diverse partnerships across operations and HR. Stephen has held various managerial positions in multiple organizations such as American Homes 4 Rent, Sutherland, Sitel, Williams-Sonoma, Lowe's, Stream Global Services, TeleTech, and Telespectrum, consistently enhancing training efficiency, capacity, and effectiveness. Stephen holds a Master’s degree in Communication from Marshall University.