Nica Andrea Lleno

Nica Andrea Lleno has a diverse work experience in the field of application support and IT. Nica Andrea started their career in 2016 as an Information Technology Intern at TELUS International Philippines, where they provided technical support to end-users and assisted with Windows OS upgrades.

In 2017, Nica joined Accenture as an Associate Software Engineer, and later transitioned to the role of Application Support Analyst and Software Engineer. In these roles, they supervised junior team members, conducted vulnerability assessments, and provided application support for an international insurance company.

From 2020 to 2021, Nica worked at The Depository Trust & Clearing Corporation (DTCC) as a Senior Application Support Analyst. Nica Andrea was part of the unified support team responsible for providing base support to crucial businesses in the US financial market. Their tasks involved monitoring, troubleshooting, and resolving alerts using various tools and systems.

Currently, Nica is employed as an Application Support Specialist at TELUS International Digital Solutions. Nica Andrea is part of the Manila team that provides first-level operations support for IPTV. Their responsibilities include triaging and investigating tickets, monitoring, escalating, and creating process documents in collaboration with other teams.

Overall, Nica's work experience demonstrates their proficiency in application support, technical troubleshooting, monitoring, and collaborating with cross-functional teams.

Nica Andrea Lleno completed their Bachelor of Science in Information Technology from the Polytechnic University of the Philippines, starting in 2013 and graduating in 2017. Nica Andrea obtained additional certifications such as the Accenture Insurance Foundations Certification from Accenture in July 2017 and the Accenture Agile Certification Program from Accenture in May 2019. Nica Andrea also earned the SAFe 5 Practitioner Certification from Scaled Agile, Inc. in March 2023.