Branden Brooks is a multifaceted business analyst and operations leader with over 10 years of experience in debt collection, customer service, and community engagement. At TELUS, they currently serve as the Manager of Community & Service Excellence, overseeing a team of technicians and enhancing consumer experience in the Abbotsford area. Previously, Branden has held various roles at NCO Financial Systems and CBV Collection Services Ltd, where they developed expertise in collections and litigation support. Branden also officiated ice hockey since 2000, leveraging strong communication and conflict management skills in a high-intensity environment.
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