Christina Jo is a seasoned Senior Business Analyst at TELUS since September 2012, specializing in enhancing customer experiences through conversational AI and proactive communications while ensuring efficiency and cost-effectiveness. Christina's expertise includes project management, resource forecasting, and training management, previous roles including Business Analyst II and Administrative Assistant at Great West Life Assurance and teaching assistance at Beedie School of Business. Prior experience encompasses positions at HSBC, Tristan & America, and The Economical Insurance Group, contributing to skills in test case execution, customer service, and underwriting. Christina holds a Bachelor of Business Administration with a focus on Management Information Systems and International Business from Simon Fraser University, attained between 2005 and 2011.
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