Fabrice Bawu Assima

Fabrice Bawu Assima is a seasoned IT professional with extensive experience in incident management and technical support. Currently serving as a Senior Incident Manager at TELUS since 2006, Fabrice has developed expertise in incident classification, tracking, and communication, while also managing service desk deliverables and resources. Prior roles include positions as a Data Support Analyst for the International Roaming Expert Group, and Data Network Assistant, where responsibilities encompassed support for wireless telecom systems and ITIL best practices. Throughout a career that also includes roles at Look Communications Inc. and Cox Communications, Fabrice has gained comprehensive knowledge in networking and troubleshooting. Academically, Fabrice holds a Master of Science in Computer Information Systems from Bellevue University, a Bachelor's degree in Administration from the University of Nebraska at Omaha, and certifications in networking and project management. Additionally, Fabrice has qualifications in ITIL V3 and Lean Six Sigma.