Faith Tyrell- DeLeon

Faith Tyrell-DeLeon has extensive experience in administrative and leadership roles within customer service environments. At American Express, Faith served as an Administrative Assistant in Global Procurement, supporting a team of 12 managers and advancing to positions including Acting Team Leader in the Outbound Contact Centre, Team Leader of the Dispute Resolution Team, and Quality Analyst. In these roles, responsibilities included managing and training teams, overseeing call center operations, and implementing quality control processes. Prior to American Express, Faith worked as a Data Entry Clerk at Rent Check Credit Bureau. Currently, Faith is employed as a Business Analyst at TELUS since October 2013. Faith holds a Certificate in Travel and Tourism from the International Institute of Travel, obtained in 1995.