Imad Hamouchi is a Technical Specialist at TELUS International since July 2015, with prior experience as a Technical Support Representative Level 1 at Bell Canada and as an IT Support Analyst at Franklin Empire from April 2007 to August 2011. In the role at Bell Canada, Imad provided first-level technical support for satellite receiver products and documented issues in the trouble ticket system. At Franklin Empire, responsibilities included providing 1st and 2nd level support to over 300 users, handling escalations, and maintaining system software and compatibility. Imad also held the position of Technology Analyst II at TELUS since September 2011. Educational qualifications include a DEC in Computer Engineering from High Tech (2001-2003) and a Bachelor’s degree in Computer Science from Université de Montréal (2003-2006).
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