Jacob Black-Lock

Jacob Black-Lock is a Senior Product Manager at TELUS, where expertise in developing strategies for consumer high-speed Internet access has led to significant advancements in customer experience, product evolution, and geographic expansion since May 2018. Previously serving as a Product Manager and Project Manager within TELUS, Jacob focused on user experiences for self-installed services and established systems for new products. Prior roles include Project Manager at IBM, where Jacob coordinated digital service development for corporate learning, and Business Process Consultant at Myriad Media, optimizing team processes and structures. Jacob's career began as a Business Analyst at the Provincial Health Services Authority, emphasizing effective communication of technical concepts. Academic credentials include a Bachelor of Business Administration from Simon Fraser University and specialized training in Agile Leadership and Project Management.