Satnam S. is an experienced professional with a robust background in technology architecture and customer experience management. Currently serving as Manager of Technology Architecture for Artificial Intelligence and Automated Customer Experience at TELUS since January 2015, Satnam S. is instrumental in transforming traditional contact center technologies through AI-driven solutions, including chatbots and voice assistants. With previous roles at TELUS as Manager of Technology Architecture and Strategy and Sr Program Manager for OMNI Channel, Satnam S. has demonstrated leadership in strategic vision and management of complex teams to enhance customer interactions across multiple channels. Prior experiences include business systems analysis, market intelligence, and consulting roles focused on Genesys systems. Satnam S. also co-owned SecureClub, developing custom software security solutions for the hospitality industry.
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