Thom N.

Thom N. currently serves as a Team Manager at TELUS, focusing on operations analytics for Eastern Canada Internet solutions. Previously, at Start.ca, Thom held several roles including Excellence and Analytics Manager and Customer Experience Manager, overseeing a team of 13-15 representatives and managing process documentation and training content. Thom also worked as a Customer Experience Technician, troubleshooting high-speed internet issues and providing customer support. Prior experience includes roles at Marriott International as a CEC Trainer and at Starwood Hotels & Resorts Worldwide as a Training Supervisor, where responsibilities included designing eLearning experiences and managing training teams. Additional experience includes positions at TeleTech as a Learning Performance Specialist. Thom holds a High School Diploma from Owen Sound Collegiate Vocational Institute.