Temenos
Mirela Enachioiu is a Cloud Service Delivery Manager at Temenos, where responsibilities include ensuring exceptional customer experiences, managing incident resolutions, monitoring service performance against SLAs and KPIs, and facilitating major service changes. With extensive experience at Oracle from January 2005 to July 2020, Mirela held positions as Principal Operations Manager, Principal Technical Engineer, and Senior Technical Engineer, providing support for database core components and leading technical initiatives. Earlier roles include software engineering for EWIR and web development for HSBC, along with a strong foundation in software programming at the IT Center of Romanian Railways. Mirela holds a Master's and Bachelor's degree in Computer Science from University Politehnica of Bucharest.
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Temenos
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Temenos AG, formerly Temenos Group AG, is a Switzerland-based company engaged in the development and marketing of banking software systems. Its services include implementation, performance optimization, integration, administration, maintenance, upgrades, training and support for its software solutions. It offers solutions for retail, corporate, universal, Islamic and microfinance and community banking sectors, as well as for Private Wealth Management. The Company's client base consists of mostly banking and other financial services institutions. Its core products are Temenos T24 Core Banking (T24), a front to back office, Customer Relationship Management (CRM) and product lifecycle management software platform, as well as Front Office, an integrated, role-specific, and multi-channel solution that supports banks' daily interactions and long term relationships with their retail, corporate, mass affluent, and High-Net-Worth (HNW) customers. It offers also funds and securities solutions.