Caroline Burks

Caroline Burks is a seasoned professional in the field of customer success and clinical laboratory operations, currently serving as a Customer Success Representative and Clinical Lab Associate - III at Tempus AI since October 2021. With a robust background in laboratory processes and documentation, Caroline has demonstrated expertise in task management, issue resolution, and ensuring compliance with quality standards such as HIPAA. Previous roles at Tempus included Clinical Lab Associate II and Clinical Lab Associate, where responsibilities encompassed efficient specimen handling and maintaining customer satisfaction. Caroline also gained experience as a Cleaning Specialist and Produce Clerk before completing a Bachelor's degree in Biology from Western Michigan University in 2021.