Jess Donaldson

Jess Donaldson possesses extensive experience in customer operations and process analysis, currently serving as a Customer Success Process Analyst at Tempus Labs, Inc. since December 2019. In this role, Jess has progressed through various positions, including Lead Customer Operations Representative and Senior Customer Operations Representative, focusing on optimizing test order processes and supporting non-laboratory teams. Prior to Tempus Labs, Jess worked as a Contractor at City Staffing and Beacon Hill Staffing Group, gaining skills in order management and enterprise sales fulfillment. Additional experience includes working as an Administrator at BC Merchants, an Office Manager and Staffing Coordinator at Alternate Nurse Staffing Solutions LLC, and as a self-employed Pet Care Professional. Jess is also recognized for event planning and marketing through self-employment and internships with cultural organizations. Educationally, Jess holds a Bachelor’s Degree in English from Hollins University.