Paulo Mazoni

Paulo Mazoni is a seasoned professional with extensive experience in customer experience management and premium service delivery. Currently serving as Team Manager Premium Senior II at Ten Lifestyle Group since December 2022, Paulo has previously held various managerial roles at Empiricus from June 2017 to October 2022, focusing on customer experience supervision and performance metrics management. Early career highlights include a Customer Relationship Consultant role at Porto Seguro, an International Back Office Concierge position at Europ Assistance, and an International Bilingual Concierge role at AXA Assistance. Paulo holds an MBA in Economics and Business Management from Universidade Presbiteriana Mackenzie and a Bachelor's degree in Business Financial Management, alongside a background in International Trade and proficiency in English.