Frances O'Neill is an experienced ITSM Process Owner and Change Manager currently leading change management initiatives at Tenable, focusing on outsourcing service desk support. With prior experience as a Change Management Specialist at Workday, Frances utilized standardized processes to drive successful project outcomes. A former Service Delivery Project Manager at Entegro, Frances managed rural broadband project deliverables, including resource and risk management. Previous roles include a Business Improvement Consultant and Network Operations Planning Manager at BT and BT Ireland, respectively, where Frances led significant change management initiatives and oversaw operations planning. Educational qualifications include a Postgraduate Diploma in Operations Management and a Bachelor's degree in Applied Languages from Dublin City University.
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