Zachary Malone is a seasoned IT professional with extensive experience in technical support and engineering roles. Currently serving as a Senior Escalation Engineer at Tenable since February 2018, Zachary has previously held positions including Escalation Engineer and Premier Technical Support Engineer, where responsibilities included mentoring junior engineers and creating knowledge base articles to enhance operational efficiency. Prior to Tenable, Zachary worked at LCG, Inc. as a Senior Support Specialist and Team Lead, managing an IT support team and ensuring service level agreements were met. Additional roles encompass Technical Lead at Finn Partners, Computer Analyst at TerpSys, and various positions in customer support and administration. Zachary holds a Bachelor of Arts in Sociology from The Catholic University of America.
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