Thomas Van Poucke

Thomas Van Poucke has solid work experience in the technical support and customer operations field. Thomas has worked at Xpertdoc - An Experlogix Brand since 2018, where they initially served as a Product Specialist, providing technical support and growing alongside the company after its acquisitions. Thomas then transitioned to the role of a Senior Technical Support Specialist, where they assisted first-line support agents, trained new support agents, and offered second-line support. Additionally, Thomas has also worked at Invenso since 2014, initially as a Technical Support Engineer (Software Developer), where they customized the enterprise service bus for customers and provided technical second-line support. Overall, their experience showcases their expertise in technical support, customer operations, and improving business processes.

Thomas Van Poucke obtained a Bachelor of Science degree in Computer Science from Open Universiteit, where they studied from 2010 to 2014. Additionally, they have obtained several certifications from Microsoft, including Microsoft Certified: Power Platform Fundamentals in December 2020, Microsoft Certified: Azure Fundamentals in August 2020, and Microsoft Certified: Azure Administrator Associate (AZ-104) in October 2020. Thomas also achieved Microsoft Certified: Azure AI Fundamentals in May 2023, Microsoft Certified: Dynamics 365 Fundamentals (ERP) in February 2023, and Microsoft Certified: DevOps Engineer Expert in November 2022.