Viviana López Céspedes

Viviana López Céspedes has a diverse work experience. Viviana started their career in 2016 as an Ejecutivo de plataforma comercial at Banco de Chile and worked there until 2019. In 2019, they began working as an Ejecutivo de negocios at Banco Bci and continued until 2020. In 2021, they joined Consorcio as an Ejecutivo comercial and stayed until early 2022. Prior to their current role, they worked as a Customer Success Specialist at ComparaOnline for a brief period in 2022. Currently, they are a Customer Experience Analyst at Tenpo.

Viviana López Céspedes graduated from Instituto Profesional IPP in 2016, where they obtained a Técnico de Nivel Superior en Administración de Empresas degree. Viviana later enrolled in Instituto Profesional IACC in 2023, pursuing a degree in Ingeniería with a focus on Administración y gestión de empresas.

In terms of additional certifications, Viviana has obtained several qualifications. In November 2019, they earned the certification of Ejecutivo de Negocios from Banco Bci. Furthermore, in 2022, they completed various courses on LinkedIn, including Herramientas básicas para el manejo de planillas de excel, Conviértete en especialista de servicio al cliente, Cómo aumentar la resiliencia, Cómo gestionar el enfado en la clientela, Servir a la clientela a través de redes sociales, Cómo escribir correos electrónicos de servicio al cliente, Cómo gestionar las expectativas del cliente en puestos de cara al público, Fundamentos del servicio de atención al cliente, La escucha activa, Lenguaje no verbal para líderes, Servicio de atención al cliente por teléfono, Servicio de atención al cliente: Creación de valor para el consumidor, Fundamentos de Marketing B2B: Estrategias de precios, Fundamentos esenciales del marketing digital, and Liderazgo y trabajo en equipo. Additionally, they completed the course of Ejecutivo de Negocios from Banco Bci.

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