Ivan Didier Hernandez is an experienced Service Experience Manager at Teradata since July 2020, specializing in operational excellence for Retail customers through proactive insights and relationship management across various departments. Prior roles include Service Experience Analyst Cloud, where responsibilities encompassed customer analytical environment assessments and support for escalations, as well as an IT Service Desk position at Integer Holdings Corporation, providing extensive user support and managing IT systems. Ivan has also served as an IT Support Analyst at Sigue Corporation and held various IT and technical support roles at companies such as Uber, Confie Seguros, Plantronics, HERE Technologies, and CNOP Leon. Ivan holds a degree in Informatics from Universidad Autónoma de Baja California.
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