Dirk A. D. Smith is a skilled technical writer and knowledge manager currently employed at TERMA Group since October 2023 and serving as a senior consultant at Landfall Research since March 2020. With extensive experience in technical writing, documentation, and analysis, Dirk has successfully managed projects for notable companies such as T-Mobile and Fidelity Investments, focusing on improving information navigation and creating training materials. Noteworthy contributions include analyzing internal software engineering documentation at T-Mobile and developing training videos for Fidelity's Stock Plan Services. Dirk's background also includes significant roles at JPMorgan Chase & Co., where knowledge transfer documentation was created, and establishing a consulting business that facilitated communication between technical experts and non-technical stakeholders. Educational credentials include a BS in Business Finance/Investments, Marketing, and Communications from Babson College, along with advanced training in voice-over work at Harvard University.
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