Tersus Consultancy are seeking an experienced Operations Manager to join our team. In this role, you will be responsible for overseeing the operations of our Dinnington, Sheffield office.
As a leading consultancy firm in risk and compliance, Tersus Consultancy are dedicated to delivering outstanding services to our clients while fostering a collaborative and innovative work environment.
You must have at least 5 years’ experience within Asbestos.
What will you be doing?
- Managing contracts per client specifications and Tersus' standards, ensuring optimal service delivery
- Mobilising new contracts and clients
- Supporting the head of region in team and resource management
- Ensuring labour costs are within budget
- Overseeing BAU tasks, including staffing, payroll, invoicing, and appraisals
- Collaborating with the Quality Manager to maintain UKAS accreditation
- Ensuring client satisfaction and KPI achievement
- Liaising with other regions to ensure successful contract servicing
- Assisting in complaint investigations
- Providing inspirational leadership and team motivation
- Delegating duties appropriately, including succession planning
- Working proactively with internal teams
- Identifying new business opportunities and represent Tersus' at events
- Attending management meetings and providing necessary information
- Assisting in integrating newly acquired businesses’
- Performing other tasks as directed by Tersus' senior management