Daniel K

Daniel K is an experienced professional with a strong background in operations management and critical incident handling. Currently serving as a Manager for Critical Incidents and Escalations at Tesco Bengaluru since October 2022, Daniel K oversees incidents that impact trade and implements a proactive escalation model. Prior to this, from April 2017 to October 2022, Daniel K held the position of Manager of Operations and Continuous Improvement Lead at Tesco, where leadership of a team of security experts was instrumental in ensuring the safety and shrinkage management of over 2900 stores in the UK and ROI. Earlier experience at Tata Consultancy Services involved managerial responsibilities across various projects in quality assurance and IT service support, along with a role at HSBC as a Financial Analyst focusing on customer debt management. Daniel K holds an MBA in Customer Service Management from the Indian Institute Of Business Management And Studies.