Imdadul Islam is an experienced customer service professional currently serving as a Customer Service Specialist at Pearson since March 2025, where responsibilities include delivering first-line support and resolving complex issues. Prior experience includes a role as a Temporary Team Leader at Tesco since November 2024, leading a front-line team and managing operations during peak trading times. Imdadul has also worked as a Customer Service Assistant and Retail Assistant, enhancing customer experiences and driving sales. Additionally, Imdadul served as a Brand Ambassador for Virgin Media, focusing on brand awareness and customer engagement. Educational qualifications include a First Class Honours Bachelor's degree in Accounting and Finance from The Manchester Metropolitan University and three A-levels from Loreto Sixth Form College.
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