Robert Jackson has extensive experience in technical support and management, currently serving as Technical Support Manager at Tesla since March 2016. Previously, roles at Tesla included Associate Manager Technical Support, Tier 2 Supervisor Energy Products, and Technical Support Engineer, where responsibilities encompassed process development, team alignment, customer advocacy, and training execution. Robert also contributed to infrastructure building for Tier I support of residential battery products and emphasized scalable practices and troubleshooting collaboration. Prior to Tesla, Robert gained experience at SolarCity and the United States Marine Corps, where planning and operations management skills were honed. Educational qualifications include a Bachelor of Science in Entertainment Business and several associate degrees in music production and audio engineering from the Los Angeles Film School.
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