Vanshika J. is an experienced Customer Success Associate at TestGorilla, responsible for managing customer and candidate queries on Zendesk and collaborating with cross-functional teams to enhance customer experience. Previously, Vanshika served as a Support Specialist at Revolut, focusing on chargeback and card payments, where responsibilities included handling live chats and addressing concerns related to fraudulent transactions. Additionally, Vanshika worked as a Customer Support Representative at Amazon, managing inbound communications and providing effective resolutions while mentoring fellow team members. Vanshika holds a Master's degree in Clinical Psychology from Jesus and Mary College and a Bachelor of Commerce from Delhi University.
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