TestingTime’s customers are in the UX and market research industry and both markets are in need of participants for usability tests, interviews, focus groups, diary studies and surveys. TestingTime provides a pool of more than 350,000 test users from which customers order their desired target users for qualitative and quantitative user researchonline. Test users are acquired through online campaigns and referral mechanisms and a smart rating system and predictive machine learning algorithms ensure high quality test users with a low no-show rate. The company is currently used by large corporations like UBS, Zalando, Microsoft, Accenture and many more.

Research

Software

TestingTime

TestingTime's headquarters in Zürich, Switzerland

This department focuses on managing and improving operational processes and logistics within the organization.

Operations Department

The Software Development and Testing team at TestingTime is responsible for designing, building, and maintaining robust software solutions that support UX and market research activities. They ensure the seamless integration of participants with customer requirements through effective coding and testing practices. This team also focuses on user experience by rigorously testing functionalities, conducting usability assessments, and maintaining high-quality standards across all platforms.

Software Development and Testing

The Marketing and Customer Engagement team at TestingTime focuses on building strong relationships with clients in the UX and market research sectors. They develop targeted marketing strategies to attract and retain customers, ensure effective communication of the company's value proposition, and gather insights to enhance user participation in research activities. Their efforts help drive growth by leveraging analytics and customer feedback to optimize service offerings and improve overall client satisfaction.

Marketing and Customer Engagement

The Customer Operations team at TestingTime is dedicated to ensuring a seamless experience for clients in the UX and market research sectors. They manage client onboarding, address inquiries, and provide ongoing support to maximize customer satisfaction and retention. By collaborating closely with sales and product teams, they help optimize the use of TestingTime's participant pool, ensuring clients receive high-quality, targeted users for their research needs.

Customer Operations

The Leadership Team at TestingTime is responsible for setting the strategic direction and vision of the company, ensuring alignment across all departments to meet customer needs in the UX and market research sectors. They drive innovation and operational efficiency, oversee key partnerships, and leverage data insights to enhance the quality of test user recruitment and overall service delivery. This team plays a crucial role in fostering a company culture that prioritizes customer satisfaction and growth.

Leadership Team

This department oversees client relationships and drives sales through strategic account management.

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Other teams

Software Development and Testing

Marketing and Customer Engagement

Customer Operations

Leadership Team

Account Management