James Alarcon

James Alarcon is a seasoned professional currently serving as the Director of Customer Success at Texada Software, where they oversee a team dedicated to enhancing client satisfaction. Previously, at PathFactory, they held the role of Director of Strategic Client Success, managing nine Customer Success Managers and implementing processes that significantly improved renewal rates and forecasting accuracy. With a background that includes pivotal roles at Shopify, Sensibill, and Maropost, James has consistently demonstrated expertise in client management and team development. They hold a Bachelor's degree in English Language and Literature from the University of Toronto.