Texas Department of Transportation
Michael Willis has extensive experience in transportation and customer service, currently serving in the Texas Department of Transportation's Travel Division since April 2022. Prior roles include Business Owner at BlueQuester04, President of The Cargo Claims Professional LLC, and multiple managerial positions at FedEx Services, including Resource Planning and Performance Manager and Customer Escalation and Retention Manager. At FedEx, significant achievements include implementing efficiency strategies that greatly improved customer satisfaction and operational performance. Previous experience includes managing cargo claims at FedEx Freight and American Freightways, focusing on customer care and contract negotiations. Michael holds a Bachelor of Arts in Geology from Denison University and has pursued continued studies in Industrial Engineering at Indiana University Indianapolis.
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