Latonja Pouncy

LaTonja Pouncy currently serves as the Information Technology Service Desk Manager at TDECU since November 2022, bringing extensive experience in IT service management. Previously, LaTonja held various roles at Just Energy from July 2016 to November 2022, including Service Desk Manager and Team Lead, where responsibilities included managing an international service desk team supporting critical operations for 4,000 employees across multiple countries. Earlier experience includes providing technical support at Williams, a contract role at The Rowland Group, co-owning and managing IT for Complete Realty Property Management, and working as an ITO Technical Analyst at HP. LaTonja began a career in IT as a Help Desk Administrator for the Houston Rockets. Educational qualifications include an MBA in Information Technology Management from the University of Phoenix and a BS in Political Science from Tuskegee University.