Rob Saffell

Rob Saffell is an experienced manager in the technology support sector with a focus on team leadership and service improvement. Currently serving as the Service and Support Center Manager at Texas Mutual Insurance Company since October 2015, Rob leads a multi-functional team of technicians and is involved in project implementation for Cherwell ITSM. Prior experience includes managing customer support at Allen Technologies, overseeing support departments at SecureCare Technologies, and establishing a Tier 4 support department at Neopost Software and Integrated Solutions. Additionally, Rob has held positions at Co-nexus and JPMorgan Chase, demonstrating a strong background in technical support and remote service management.