Jonathan Caldwell is a seasoned IT professional with extensive experience in systems administration and technical support. Currently serving as a Senior Systems Administrator at Veracyte, Inc. since February 2021, Jonathan has previously held positions at Texas Enterprises, Inc. and mindSHIFT, a subsidiary of Ricoh USA, Inc., where responsibilities included providing escalated client technical support. Notable achievements include the delivery of optimal customer service and effective project management during tenure at Nehring Technology, where Jonathan facilitated on-time and on-budget project delivery. Educationally, Jonathan holds a B.B.A. in Computer Information Systems from Tarleton State University, completed in 2012.