Customer Service and E-commerce

The Customer Service and E-commerce team at Text Book Centre Ltd is responsible for ensuring a seamless shopping experience for both physical and online customers. This involves managing online product listings, handling customer inquiries and complaints, coordinating order fulfillment and logistics, processing transactions, and providing exceptional customer service to foster customer satisfaction and loyalty. Team members collaborate to maintain and enhance the company's digital storefront, support sales initiatives, and ensure accuracy and efficiency in both retail and e-commerce operations.