Rafael Concepcion

Rafael Concepcion is an experienced Customer Success Specialist currently working across multiple companies, including Textdrip, Recruitdrip, Argos Automation, and Landline Remover since March 2022. In this role, Rafael delivers strategic guidance to clients, establishes roadmap plans aligned with their goals, and focuses on achieving success with the products offered. Prior to these positions, Rafael served as a Senior Team Lead at Flatworld Solutions from January 2018 to March 2022, where responsibilities included reviewing agent performance, identifying performance gaps, and delivering effective coaching. Previous experience also includes a supervisory role at VXI Global Solutions, LLC, where Rafael tracked employee metrics and performed coaching, as well as serving as an Account Executive at iQor, handling customer inquiries and complaints. Rafael holds a Bachelor of Business Administration in Management Accounting from Holy Cross of Davao College, Inc.