Daniel Kay

Daniel Kay is an experienced Customer Service Manager at Uber Boat by Thames Clippers since April 2017, specializing in creating and tracking SLAs/KPIs, integrating AI with Zendesk to enhance customer experience, and achieving a 20% increase in 5-star reviews on Trip Advisor and Trust Pilot. Daniel has implemented live chat integration across social media platforms and improved response times by over 75%, while fostering a customer-centric culture. Previous roles include Customer Operations Supervisor and Team Leader, where Daniel successfully coached teams and streamlined operations. Daniel holds a Bachelor of Science (BSc) in Interactive Digital Media from the University of Central Lancashire and a BTEC National Diploma in ICT from Furness College.