Michael Hall has extensive experience in customer service and management, currently serving as Complaints Reduction Delivery Manager at Thames Water since January 2021. Previously, Michael held several positions within the company, including Customer Service Team Manager, Customer Service Specialist, and Customer Service Advisor. Before joining Thames Water, Michael worked at Jurys Inn Hotel Group from June 2018 to December 2020, where roles included Duty Manager, Insights Trainee Manager, and various customer service positions.
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