Patrick Fuller is an accomplished professional with extensive experience in case management, governance, and operational transformation. Currently serving as the Head of Case Management & Transactional Services at Thames Water since April 2022, Patrick previously held several senior roles at BT, including Senior Manager of Programme Management Office & Governance, and Senior PMO Lead. Notable contributions include developing a best practice portfolio management approach and leading a multi-million-pound HR transformation program that achieved significant cost savings. Earlier roles at BT Wholesale and BT were focused on business planning, team leadership, and improving customer service operations. Patrick holds a solid educational background from Tunbridge Wells Grammar School for Boys.
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