Daniel A. has extensive experience in the financial services sector, focusing on complaints and quality assurance within mortgage and PPI claims. Currently serving as a Complaints Assessor at The AA since March 2019, Daniel previously held roles at Accenture and Tesco Bank, handling KYC processes and credit card PPI, respectively. Prior to these positions, Daniel worked at Lloyds Banking Group in various capacities, including Mortgage Complaint Handler and Team Lead. Daniel's experience also includes significant roles at NRAM and Northern Rock, where responsibilities encompassed complaint handling and customer service in mortgage operations. Daniel's career reflects a strong background in customer service, complaint resolution, and quality assurance in the banking industry.
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