Levi Pua is an experienced IT professional with over 7 years in IT support and service desk roles across telecommunications and healthcare sectors. Levi has a strong background in incident management, technical troubleshooting, and customer service, exemplified through roles at MyRepublic NZ and healthAlliance. Levi played a key role in projects such as migrating healthcare systems from Windows 7 to 10 and led initiatives to improve customer retention and service quality. Currently, Levi serves as a Senior Service Desk Engineer at The AA, continuously seeking opportunities for professional growth and skill enhancement. Levi holds multiple diplomas from Techtorium, specializing in Networking, Security, and Cloud Management.
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