Ross Young has over a decade of experience in operations and customer service, currently serving as Operations Manager at The AA since May 2011. Ross has held multiple roles within the organization, including Deployment Manager, Product Owner, Customer Manager, Customer Team Manager, and Customer Service Specialist. Prior to The AA, Ross worked as a Customer Care Case Manager at InterContinental Hotels Group (IHG®) from August 2010 to May 2011. Educational background includes studies at Halesowen College from 2001 to 2004 and attendance at The High Arcal School from 1996 to 2001.
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